Several Verizon customers were without a landline phone due to an equipment failure this week. According to a Verizon statement, a call routing switch that serves a portion of Santa Monica was damaged by water flowing from an upper floor in a building. 911 calling wasnot affected and wasworking as usual, as were landline calls that began and ended within the area bordered by Montana Avenue, 20th Street, Pico Boulevard and Pacific Coast Highway in Santa Monica.
However, calls going out of or coming into that area, were not being completed. Service was restored on July 23. The outage began on July 22.
Verizon said it will be providing an automatic bill credit to its residential and small business customers whose landline telephone service is provided by the Santa Monica switching facility that experienced a partial loss of voice service.
The credits will be provided to customers directly served by that switching facility regardless of whether they did, or did not, notify Verizon of trouble with their landline telephone service. The credit value, equal to two days of service, will vary based upon the monthly fee paid for their voice telephone service. Customers with multiple telephone lines will receive a credit for each of the voice lines on their account. The credits will begin to appear on these customers' Verizon bills in late August to early September, based on their billing cycle.
For additional information, contact Verizon Customer Service at 1-800-VERIZON (1-800-837-4966).
