L.A. County Launches First-of-its-Kind Online Portal to Address Street Homelessness
The Los Angeles County Homeless Initiative and Los Angeles Homeless Services Authority have launched the Los Angeles Homeless Outreach Portal, dubbed LA-HOP, the new Countywide Web-based portal that channels outreach support to people experiencing homelessness. Funded by Measure H, the mobile-friendly platform empowers members of the general public, first responders and service providers to provide information on homeless persons on the street and request outreach.
LA-HOP (la-hop.org) is a valuable new tool to get services to vulnerable residents living on the street. It makes it easier and more efficient for the public to request help and have it dispatched to connect homeless persons with outreach workers. The portal takes the guesswork out of figuring out geographic boundaries, by seamlessly routing requests and tracking the response. An outreach coordinator in each region serves as the “air traffic controller” for all requests and deploys the most appropriate outreach team, with the goal of reducing response times to those in need.
The Countywide movement to prevent and combat homelessness is constantly seeking new approaches to deliver what’s working more effectively. LA-HOP is designed to advance efforts to help people move from homelessness to housing by activating the general public to become part of the solution.
LA-HOP was designed by the Los Angeles Homeless Services Authority in collaboration with the Los Angeles County Health Agency and the Los Angeles County Homeless Initiative. Due to high demand, it may take a few days for an outreach team to be deployed; coordinators will prioritize those individuals who are most vulnerable. With nearly 40,000 people living on the streets of LA County, the need for outreach services is great.
Outreach teams responding to LA-HOP requests also conduct ongoing outreach all across the County. The portal does not replace homeless encampment reporting protocols established by the City of Los Angeles (my311), the County of Los Angeles and other jurisdictions.
“This website is an important new addition to the many ways in which county, city, nonprofits and community leaders are working together to reduce homelessness,” said Board Chair Sheila Kuehl. “It gives the public a way to directly seek help for men, women and families experiencing homelessness. No single solution is a magic bullet, but each step we take gets us closer to our goal of making sure that every man, woman and child in L.A. County has a home.”
The L.A. County Homeless Initiative, created by the L.A. County Board of Supervisors, is charged with combating and preventing homelessness throughout the County. The Chief Executive Office/County Homeless Initiative provides oversight and hands-on guidance to deploy the infusion of funds from the landmark Measure H sales tax for services and programs and maximize the alignment and effectiveness of this unprecedented commitment. For more information, visit homeless.lacounty.gov.
The Los Angeles Homeless Services Authority is a joint powers authority of the City and County of Los Angeles, created in 1993 to address the problems of homelessness in Los Angeles County. LAHSA is the lead agency in the HUD-funded Los Angeles Continuum of Care, and coordinates and manages more than $300 million annually in federal, state, county and city funds for programs providing shelter, housing and services to homeless persons. For more information visit LAHSA’s website.
Submitted by Naomi Goldman, Communications, Los Angeles County Homeless Initiative