Late this morning, this writer arrived at a bus stop at 17th Street and Montana Avenue, intending to travel to downtown Santa Monica. The bus stop contains no printed bus schedule, but a customer service number is provided, which includes an automated arrival information service. The recording asks for the stop’s four-digit number, but it quickly became clear that no such number is visible at the stop. Another call to customer service was answered by a live human, who, after a lengthy wait, cheerfully provided next-bus arrival information. In due course the bus indeed arrived — but on the opposite side of the street, going the opposite way to the requested destination. A follow-up call revealed that the first operator was wrong.
About a year ago, not long after SMa.r.t. started publishing this column, one of our articles discussed challenges to the use of mass transit. “A major barrier to the implementation of mass transit,” we wrote, “is the “first mile, last mile issue” — how to get to the station and then to one’s final destination. This is why the car is still favored over other options.” Much has been written before, and since, about the need for a practical, reliable and frequent public transit system in the city, to provide an alternative to driving. Reducing the number of drivers is seen by many people as a worthwhile goal, not only for environmental reasons, but also to reduce traffic congestion.
A convenient local, in-town public transportation system is one alternative to much local driving. “The City’s traffic is becoming worse,” our colleague Thane Roberts wrote in arecent column, “and will continue to do so as more development is approved despite our inadequate infrastructure.” “Some new measures to consider are: 1) a bike share system that is integrated with adjacent municipalities; 2) elevated pedestrian paths Downtown from the new Expo Line to avoid conflicts with street traffic; 3) “first mile” and “last mile” solutions such as small shuttles, improved bus service with better transit information, comfortable seating and weather protection at bus stops.”
In-town transit, and the “first mile, last mile” issue are really infrastructure challenges, several of which we have identified as fundamental building blocks for local residents’ quality of life. “One issue on which most residents can readily agree,” we said last July, “is that moving about the city by car, bus or bike is increasingly time consuming and frustrating. Traffic in downtown is abysmal … The city needs a realistic approach to mitigate this situation. Our quality of life, safety, and possibly our livelihoods are affected. Every new project needs to be assessed for its cumulative effect on this vital part of our infrastructure.”
But transportation is not the only infrastructure matter needing attention. “The city’s electrical and water infrastructure is increasingly under pressure due to the burden from thousands of daily visitors,” we said in the same article, “(s)trains in the city’s infrastructure manifest as disruptions in the electrical supply, the rising cost of water (only partially due to the drought), and the unwillingness or inability of our public officials to discuss reasonable limits on our city’s resources. A plan to honestly address inadequate infrastructure and limited resources must be part of any discussion on the city’s future.”
In August of last year, we pointed out the difficulties of achieving water independence (a City of Santa Monica goal for 2020 while large, water-consuming developments continue to be approved. “City government has not asked us to subsidize new development,” we wrote. “but that is the net effect of continuing to encourage and process large developments that significantly increase the city’s water consumption-especially projects substantially larger than basic zoning allows. Let’s not mince words: it’s irresponsible to consider such developments given the current water crisis. This past year has been the driest in recorded California history. There was a similarly dry year over 100 years ago, but our population has grown 40 times since then-and with indoor plumbing and hygiene changes, consumption is probably closer to 100 times what it was then.”
All of these infrastructure issues, transportation, traffic, water use and others, continue to be on the front burner in our city today, a year later. We have now had some time to consider solutions and alternatives, and indeed the city has made considerable progress across many fronts. The Big Blue Bus, for example, has inaugurated new routes connecting to the light rail stations, although their effectiveness remains to be seen. And water use in the city-at least among residents-is down substantially, by nearly a third, not least because of the City’s outreach efforts, new water pricing, and rebates for water-saving measures such as turf removal, landscape improvements and appliance and fixture replacements.
Nonetheless the major issues, which at their core are driven at a high level by City policies, and at a low level by the city’s daily management, continue to severely challenge the city today. They require an approach that is both imaginative and truly responsive to residents.
Going back to this morning’s bus ride mentioned at the beginning of this article. A bus eventually did arrive, and the friendly driver was treated, by this writer, to a small description of the phone recording which required the stop’s non-existent four-digit code. The driver peered through the windshield at the stop, and said, “How are you supposed to know the code if it isn’t there?”
Precisely.
Daniel Jansenson, Architect, for SMa.r.t. (Santa Monica Architects for a Responsible Tomorrow).
Robert H. Taylor AIA, Samuel Tolkin Architect, Mario Fonda-Bonardi AIA, Ron Goldman FAIA, Daniel Jansenson, Architect, Thane Roberts AIA, Architect, Armen Melkonians Civil & Environmental Engineer, Phil Brock Chair, Parks & Recreation Commission.
How much of our tax money did the city council waste on these bus stops, the worst in America?
No shelter, no seats, no schedules, no numbers. Seriously, has there been a figure published on how much the city wasted on this boondoggle? And is it less than the money wasted trying to sue the FAA on behalf of a few lowlife homeowners who want to steal an airport from the rest of us?
Who uses buses? Poor people. And on one hand a FEW Santa Monicans and their toadies in the city council deride the “one percent,” and on the other they make it clear that anyone using a bus is not welcome in Santa Monica.
Here’s a news flash: If you live in Santa Monica, YOU ARE THE “ONE PERCENT.” Get over it. So you faux hippies trying to steal public resources from the rest of us: stop embarrassing yourselves with craven hypocrisy, and start doing some good.
Spot on of course- I have noticed a lack of information of late all over- was thinking it will appear soon- but the toadstills still are growing in the mumisgroves- small criss-cross shuttles have always been the way to connect it all – at least to me- I know I’d use it far more if those existed- I have a Doofus Phone– by choice- so I can’t rely on that
“The virture of justice consists in moderation, as regulated by wisdom” -Aristotle
Thanks for a brilliant article, Daniel Jansenson!
The city’s “Race to the Top” mentality is only about how they wish to be perceived from afar and little to do with governing for the people who live here. The planning deparment’s approach could easily be charactorized as one of the “deadly sins” – gluttony. A hollistic and “integrated” plan (not one in namesake only) is sorely lacking and fails to live up to any notion of common sense.
I wish the city staff, local papers, and elected officials would take caution when presenting any figures as facts. To say, for example, Bicycle ridership of SM residents has increased by 33% means nothing to me. Tell me how many people I need to be planning for if I throw a party for the bike riders of Santa Monica. It’s ALWAYS like that…with a significant piece of data exluded from the soundbite.Just an agenda trick, nothing more. How about delivering numbers that plug in and include a reference source? Too much to ask?
While I continue to be blessed in not seeeing matute’s posts, it isn’t difficult to see from the responses that this so called transportation ‘expert’ (his word I believe), and member of SMForward, is exhibiting his insensetivity to the realities of a large segment of the population that rely on public transit, and are denied the economic privilage of owning such a device as a SMart phone. The arrogannce of such privilaged insensitivity shows an utter disregard for any form of social justice, and is not very flattering for those of his group that have apparently appointed him a spokesperson.
A lot of us can’t afford a smartphone, Juan. So, the poor, seniors and those who rely on mass transit the most aren’t served and may never be served. Brilliant.
“Relying on phonecalls to customer service is not a scalable way to provide real-time information.”
Matute is absolutely correct. Calling customer service to speak with a live person is defintely not the most efficient way to provide real-time arrival information. Instead, the Big Blue Bus has installed an automated phone system that is intended to do just that, as the article points out. Oddly, one of the cornerstones of the system–an I.D. number at each stop–was never implemented, thus putting paid to the system’s entire functionality.
Had Mr. Matute been less obsessed with the author’s phone and a bit more focused on the article’s content, he might wonder why the public transit systems of many major and mid-size cities around the country are able to implement the call-in feature successfully. Denver’s RTD uses such a system, as do New Jersey’s MyBus system, Everett, Washington’s ETA, Portland’s TransitTracker, Memphis’ MATA Call Center, the Contra-Costa Transit District’s 511 system, and many others. Even L.A. Metro, with a far bigger system, was able to implement it successfully, as this author found out just a few minutes ago.
The person who commented on Dan’s article may be the one using the flip phone. If he was using a SMart phone he would know that statistics show that 6 out of 10 Metro bus and train users do not have a SMart phone. That means it’s even more imperative for Bus systems to provide easily accessible information to riders. That’s the way to increase ridership. The Santa Monica Municipal Bus Line hasn’t figured that out. Apps may work for affluent riders but most users of public transit in the Los Angeles metro area aren’t affluent. Real time information is necessary at all bus stops to encourage use as are comfortable, useable bus stops and frequent buses.
I guess the author still uses a flip phone. Getting bus arrival information is quick and easy with a smartphone http://www.santamonicanext.org/2015/06/big-blue-bus-real-time-arrival-info-is-here/. There’s now even a map that shows where all the buses are system-wide http://gtfs.bigbluebus.com/#livemap
Relying on phonecalls to customer service is not a scalable way to provide real-time information.