I am writing regarding the letter from Marisa Miller about the terrible experience she had at the Main Post Office on 7th street. On July 11, 2017 the Santa Monica Daily Press ran an article about the new Postmaster for Santa Monica, Noel Hodges. He has hired two full time complaint resolution specialists to handle customer complaints. I just called the phone #: 310-255-0419 & a lady by the name of Melba answered immediately. She was very polite and helpful so if Ms. Miller has not done so already, she might try calling that number. To read the complete article visit http://smdp.com/new-postmaster-brings-new-customer-focus-to-santa-monica/161647.