Smart phone users who have chosen the Android over the iPhone have a new app to download courtesy of City Hall. The Government on the Go app is a tool that allows smart phone users to tell city staff about potholes that need filling, trees that need maintenance, graffiti that needs removing, and more.

City Hall released a similar app for the iPhone in February 2010.

To make a service request, users can open the app, select an issue, take a photo of the problem and tab submit. The app sends the exact location, photo and a message directly to the city staff member who can fix it.

“Santa Monica is known to be a leader in the use of technology for providing information and services to the public” said Jory Wolf, chief information officer. “The mobile app is the latest example of the city’s use of technology to connect government with the community and improve customer service.”

The apps take advantage of the GPS and camera features built into modern phones, making it simple for residents to provide complete information to city officials about a variety of issues anytime and anyplace in Santa Monica, Wolf added.

Status updates may be received on a mobile device. City officials believe the app saves time and money and allows for a more rapid response.

To download the new Android app, visit http://market.android.com/ or activate your Android Market app on your phone and search GORequest. The iPhone app is available from iTunes® at http://itunes.apple.com or visit the App StoreSM and search GORequest.

The iPhone and Android apps are the latest enhancements to the city’s citizen relationship management (CRM) solution, called GO Santa Monica, from Government Outreach, Inc.

news@smdp.com

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